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Draft notice: These documents are working drafts authored in-house. Have qualified Indian counsel review before relying on them in a customer-facing contract.

Terms of Service

Effective 2026-05-28

These Terms of Service ("Terms") form a binding agreement between Proxie Innovations Labs Private Limited("Proxie", "we", "us"), a company incorporated in India, and the person or entity ("Customer", "you") accessing the Vetra platform at https://vetra.proxie.in(the "Service"). By creating an account or using the Service you accept these Terms.

1. Service description

Vetra is a multi-tenant veterinary clinic operating system covering clinical records, scheduling, inventory, billing and reporting. Features evolve; we publish material changes on the product changelog.

2. Account & tenant data

You are responsible for the accuracy of the information you enter, the confidentiality of your credentials, and the actions performed under your account. You retain ownership of clinical, pet-parent and operational data you upload ("Customer Data"). We process Customer Data only to provide the Service and as described in the Privacy Policy and Data Processing Addendum.

3. Acceptable use

Your use of the Service is governed by the Acceptable Use Policy. We may suspend or terminate access if you breach it.

4. Fees

Pricing tiers, billing cycles and invoicing terms are presented at sign-up or in a separately signed order form. Fees are exclusive of GST and other applicable taxes. Refunds are governed by the Refund & Cancellation Policy.

5. Intellectual property

The Service, including its source code, design, copy, trademarks and documentation, is owned by Proxie or its licensors. We grant you a non-exclusive, non-transferable, revocable licence to use the Service during your subscription. You may not copy, reverse engineer, sub-license, resell or create derivative works of the Service without our written consent.

6. Confidentiality

Each party will protect the other's confidential information with at least the same care it uses for its own, and not less than a reasonable standard. Customer Data is treated as your confidential information.

7. Service availability

We aim for high availability but do not guarantee uninterrupted access. Planned maintenance is announced in advance where practical. The Service is provided on an "as-is" and "as-available" basis subject to the Disclaimer.

8. Limitation of liability

To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for loss of revenue, profit, goodwill or data. Our aggregate liability for claims arising out of or relating to these Terms will not exceed the fees paid by you in the twelve (12) months preceding the event giving rise to the claim.

9. Termination

You may terminate your subscription as described in the Refund & Cancellation Policy. We may terminate or suspend access for material breach, non-payment, or where required by law. On termination, we will provide a 30-day window to export Customer Data after which we will delete or anonymise it per the Privacy Policy.

10. Indemnity

You will indemnify and hold Proxie harmless from third-party claims arising from your Customer Data or use of the Service in breach of these Terms or applicable law.

11. Governing law & jurisdiction

These Terms are governed by the laws of India. The courts at Ludhiana, Punjab have exclusive jurisdiction.

12. Changes to these Terms

We may amend these Terms with reasonable prior notice by email or in-product. Continued use after the effective date constitutes acceptance.

13. Contact

Questions about these Terms: legal@proxie.in.